Terms and Conditions

Terms and Condition on Custom Products:

No work will commence on any item until a 50% payment deposit is made. Full payment must be made before your item may be collected. We only accept orders on items available in our catalogue.

Cancellations: Our items are hand made to order. Cancellations on custom products will result in 50% being forfeited of the total value of the order. If the fabric and trims are purchased or work are in progress 70% of your total value will be forfeited.

Wrong measurements and alterations: A complete set of measurements are taken at the time of the order, and the garment is made according to these measurements. If the wrong measurements are given or in the case of weight loss or gain, alteration requirements are charged separately. Where a weight loss plan, pregnancy or illness/recovery is a factor please let us know so we can plan your garment appropriately.

Collection: You can collect your garments by appointment at the Mrs Rose Showroom or the garments can be couriered to you (courier fees apply). Please ensure you are fully satisfied with the item when collecting it. Changes after completion will incur further charges.

Clients are seen strictly by appointment. Please bring appropriate underwear and shoes to fitting appointments. Only 1 fitting per client is included in the cost, further fittings and time will be charged.